| We are writing in response to Mrs.hkbabychat’s comments on the Geobaby forum. I think it is only fair that we clarify this unfortunate situation and do explain our side of the story. We were not aware of the issue of your daughter being kicked by this boy until after it happened, and when we started hearing the heated discussions between both sets of parents at our premises. As a parent, I hope you would appreciate that if another parent were to tell off your child, you might be justifiably upset. I believe the situation escalated as you had called the boy “naughty” and disciplined him when his parent was not present which was the reason why the boy’s parent was upset. If you have had only brought it to our attention from the beginning, we would have mediated and highlighted this issue to the boy’s parent so that they can deal in a manner that they suitably think fit and maybe even talk to you directly on it. When the situation got out of control and the other children (and parents) present were getting frightened and upset as both parents were arguing loudly, we had to ask all concerned to calm down. I also like to state that the comment that was made “it is normal for kids to sometime kick …….. might have difficult time when she gets to Kindergarten” was NOT made by any staff member of JWT but rather some of the parents who had witnessed the entire scene. In addition, your husband did visit us at the gym after the incident and did agree with us that if the boy was not called “naughty” and not disciplined by you, and if the situation handled in a slightly different manner, we would have avoided this awkward situation.
JWT trainers are trained to handle situations between children in a constructive and non-confrontational manner. We teach the children the skills such as “sharing” and “waiting their turn”. Some children pick up on these lessons quicker than others but it is always a “work in progress” and these messages needs to be reinforced on a continuous basis even at home. We hope that you understand that in our capacity, we are not in a position to control either maids or parents! With JWT’s experience in the children’s business on a global level which spans over 20 years, an unpleasant incidents such as this is extremely rare. Our clients worldwide will attest that the time their children spend with us, is the most fun they have all week and we intend to maintain our extremely high standards in our Hong Kong operation.
I apologise that your first trial lesson with us resulted in this unfortunate situation and we would like to offer the opportunity for you to try another trial class which we are confident that your child would enjoy.
We hope to hear from you again.
Best regards,
Gerald Lau
Managing Director
JWT Kids Gym Hong Kong |