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Rumpus Rooms

  1. #1
    kashismum is offline Registered User
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    Mar 2005
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    Hong Kong
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    Unhappy Rumpus Rooms

    Having started at $75 ad rising to $90, it seems the price has now gone up to $120/session.

    I don't know about other parents, but I feel the business model for this place is slightly strange. I've often asked about the extremely limited opening hours and the response that the staff already work long hours is less than convincing. To me, the whole appeal of the place is as a drop-in centre; no need to book, no need to be there at certain prescribed times, etc. Yet, in practice, we are limited to two sessions a day. Why not hire additional staff and stay open until 6pm and all day on Saturdays & Sundays? The extra cost of the staff must be minimal.

    Personally, I will think twice about paying $120. Despite the nightmarish booking system, I can go to the Toy Library in C.Bay for free.

    Interested to hear others' comments.

  2. #2
    TanyaH is offline Registered User
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    Dear Kashismum,

    Thanks for your comments, but I would like to clarify a few points.

    Firstly time - We are open from 10-4 daily Monday - Friday, and by popular demand on Saturday til 12:30. You can come any time you like and stay as long as you like. Throughout the summer we extended the time to be from 10-5 but everyone still ended up going at about 4pm in any case, so we dropped that plan - as I am sure you would have done in my shoes.

    There have been a large number of occasions when a group has called to say they would like to stay later - we are always glad to do so. If there are 4 or more babies who want to stay - just let us know in the morning before you come.

    Secondly Price :- The $75 was an introductory price which we ran for the first 3 months to introduce Rumpus to people, with aim to put the price up to $90 after that. We also introduced pre paid tickets which were, effectively $80/time (many people took advantage of this, especially if their helpers were taking their babies)

    With regards to the Business Model, We initially thought that people would visit us for about an hour a time, as it turns out most people come for well over 2 hours, which means for each visit, and, as we have a limited capacity in the room, it was uneconomical to run at $40/hour/baby.

    Again, at the request of our regular mums, during the week we also added song times - which have just been extended to include more active ones, and messy time, and magazines for mums to read. Our customers still stay for over 2 hours - which is great, they even give their babies lunch here too before they go, but we have had to put our prices up to compensate for the length of time people use our facility.

    People who by a 10 ticket package, are effectively paying $50/hour, which is not much, or $60/hour if is it a single visit customer.

    You probably think it is unfair of me to quote "hourly" prices when we don't give a cost by the hour, we only charge a flat rate. We asked our Mum if they would rather pay by the hour and most said no, they prefer a flat rate as most of their friends don't turn up on time and they don't want to "clock watch" so they prefer an all in price.

    There are a large number of free things to do in HK, but most of them don't have over 500 toys, specifically chosen to educate and stimulate babies and toddlers all of which are cleaned 3 times a day (except the 1200 ball play pit which is cleaned at the end of each day).

    The Rumpus Rooms is completely flexible in terms of the day or time you want to come. There are not many places in HK that you can take your baby and simply relax and chat to your friends in the knowledge that your little one will have as good a time as you and your friends are.

    I hope this helps you understand our position a bit better.

    Thanks, Tanya

  3. #3
    Keryn is offline Registered User
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    Kashismum,

    Lets see now, if you want to go to Central Library you have to spend 20 mins each day for about 3 days trying to get through in order to book a space for 7 days time (I wonder what sort of mood Kashi will be in then, need more sleep, tired, hungry, poorly, teething?)

    OK so, you get to Central library, spend $34+ dollars each way. You have your free 45 mins there, most of the time you spend queuing up trying to book out a toy, which Kashi is interested in for 2 mins. Then you have to return it and choose another one from the very limited selection for under 2s…. Oh and Who is entertaining Kashi while you queue? Maybe a friend who is having to do the same thing for her disenchanted little one….

    In the mean time the older children are charging around, bounding over Kashi, who by now is confused and a bit pissed off and probably been knocked flat a couple of times. 45 mins is up. Out you go. She’s had no fun, you have had no fun, you are about $80 down, but it was free….

    Hope you have a blast. Once you’ve done that a few times, I’ll bet you will see why we all LOVE the Rumpus Rooms. It is wonderful, I love it, my friends love it and all the toddlers love it.
    Last edited by rani; 09-29-2006 at 09:22 PM.

  4. #4
    Kip
    Kip is offline Registered User
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    I was really surprised to see Kashismums' negative comments regarding The Rumpus Rooms.

    I have been taking my, now 2 1/2 year old there regularly since it opened and she and I have had nothing but fun.

    When I moved here with my baby, I knew few people with children and Rumpus gave me and her not only the chance to meet and socialise with other parents and children, but a fun, friendly, relaxed, clean and safe environment to do it in.

    Most people with small children experience the difficulty just leaving the house can bring, especially with an unco-operative child! and taking that child to a class or club, maybe the other side of town for a certain time, can seem impossible, not to mention stressful! This is one of the great things about Rumpus, it's really hard to be late, even for my daughter and I!

    The quantity and quality of toys there is outstanding and my daughter still manages to find new things to interest her and explore, while I get the chance to meet with new and old friends to swap stories, gain advice and have a laugh.

    As for price increase, well, that's life, I think Tanya has explained that fully. All I can say is that for my money, it's still fantastic value. It works out a great deal cheaper than most other activities here in Hong Kong, most of which want you out the door as soon as your 45 minutes, or hour are up.

    Suffice to say, we too love Rumpus.

  5. #5
    kashismum is offline Registered User
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    That's the nature of forums such as these-disagreements are bound to arise as we are all free to express our opinions.
    I also echo some of the positive comments posted here; I was simply raising a few points on which I felt there was room for improvement.
    At the end of the day, we all have the option of voting with our feet. I dare say I will be back; just not as frequently as I might otherwise.

  6. #6
    mander is offline Registered User
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    Where is Rumpus Room

    Can someone tell me where Rumpus Room is? Just moved here and am looking for things to do with my 2 1/2 year old boy.

    Also, does anyone know of gymnastics or sports classes for toddlers?

    Thanks.

  7. #7
    rani's Avatar
    rani is offline Administrator
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    Mander,

    Rumpus Rooms is located in Central

    http://www.therumpusrooms.com/location.htm
    Founder of GeoBaby.Com

  8. #8
    Keryn is offline Registered User
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    My friends love My Gym - but there is a very long waiting list.
    You can also look at Gym for Tots (haven't tried) or socca Tots, which my friends love - They both have boys, but are younger than yours.

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