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Defective Tiny Love product

  1. #1
    premama is offline Registered User
    Join Date
    Jan 2007
    Location
    HK
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    145

    Angry Defective Tiny Love product

    I bought a Tiny Love Activity Gym (Duet) at Bumps to Babes which came with a few "hanging toys". I was wiping one of the teething toy with a cotton soaked in drinking water when I noticed that the colour of the toy came off!

    I want to lodge a complaint - should I raise it with B2B or with Tiny Love or both?

    Has anyone else experienced this? I would strongly recommend you check your toys...

    Any comments appreciated. Thanks!

  2. #2
    joannek is offline Registered User
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    May 2005
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    Hong Kong
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    i would do both. i did contacted Tiny Love HK Distributor before & they were quite helpful. & the staff at B2B are nice too. At B2B, you can actually contact the owner, Mr Walker. Then you might even want to lodge a compalint with the HK Consumer Council.

  3. #3
    joannek is offline Registered User
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    we always wipe the toys before we let baby play with, but has never encounter any problem.

  4. #4
    bekyboo44 is offline Registered User
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    Mar 2006
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    Discovery Bay, Hong Kong
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    We also have never encountered any problems with our tiny love toys, despite their being washed over and over again.

    I would also talk to both B2B and Tiny Love....the distributer in HK is callked Ilinko (something like that). They helped us with another matter.

  5. #5
    rani's Avatar
    rani is offline Administrator
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    Sep 2002
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    Pokfulam, Hong Kong
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    We sell Tiny Love toys too and haven't had any complaints. The Disti is ilinko - Tel 3112 2288. You can speak to Chaddy or Alan.

  6. #6
    Buckeroo is offline Registered User
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    May 2006
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    Hong Kong
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    544
    We bought a Tiny Love Symphony-in-Motion mobile and after barely a day, the mobile would not spin. We brought it back to B2B and they let us replace the product with something else.

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