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Disgruntled Baby Shop customer (you all know which store I am referring to!)

  1. #41
    riseandshine is offline Registered User
    Join Date
    Nov 2009
    Posts
    7
    i have used disposables on occasion but i know people who have never used any at all, it is certainly possible. washing is really not a problem - i just put the nappies in a wet bag, and empty the bag into the machine 3 times a week and put it on! it doesn't really take much longer than it would to wrap a disposable nappy and put it out in the rubbish.

  2. #42
    Lisainhk is offline Registered User
    Join Date
    Jan 2010
    Location
    Yau Ma Tei
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    222
    Fair enough then :) Guess you need a washing machine though (which I don't have). So it's possible for some people to never need formula, disposables or jarred baby food but not for all (especially those who could not breast feed for various reasons). I think they have a right to be a little annoyed that they couldn't find the formula they needed. :) It's like suddenly having your breast milk dry up. Scary!

  3. #43
    mcblowfish is offline Registered User
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    Jun 2009
    Location
    Hong Kong
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    17
    Eugene club has really bad customer service. They have so much business so they just don't care. Staffs are unhelpful and the cashiers are rude! In general I find Mothercare has reasonable customer service but choice are very limited.

  4. #44
    banane76 is offline Registered User
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    Mar 2009
    Location
    Hong Kong
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    478
    I guess every store has their good service people and bad service people. Eugene is ok if you speak Cantonese and if you happen to get a helpful person. I think service on a whole has digressed everywhere. Mothercare isn't bad and Bumps is not usually helpful at all--lots of workers, but they always seem to be busy doing nothing...lol

  5. #45
    shuchisingh is offline Registered User
    Join Date
    Sep 2008
    Location
    Hong Kong
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    139
    I dont know cantonese but I have never had a problem at Eugene Club. One of the girls has even gone on to show me the sipper her son uses and why it is good etc. I think language is a big issue.... I usually use only one or two words, spell them out if required and wait for them to react before going on. It is a good store otherwise.

    Mothercare is also qiute OK. B2B can be a bit slow/irritating at times but they have got some really good stuff you cant get elsewhere easily. There are not that many choices really :)

  6. #46
    Michelle2009 is offline Registered User
    Join Date
    Jul 2009
    Location
    HK
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    29
    I've never really used Eugene Club, but I am always popping into the Mothercare in Prince's Bldg. I find them ever so helpful there, plus I am always using the little feeding/changing room (and I mean little!) rather than change the baby in the public loos in that building.

    I find B2B chaotic - in both Aberdeen and Central locations and what annoys me the most about Central is that there is always someone stacking the shelves at lunch time when I am usually rushing in for formula/bits & bobs. The stock is usually taking up floor space or there is a trolley blocking the way in those narrow aisles. I know the shelves need re-stocking, but they could be a little more thoughtful about when they do this or how they do it.

  7. #47
    Singstar is offline Registered User
    Join Date
    Mar 2009
    Location
    Olympic, Kowloon
    Posts
    30
    I know no one has posted on this thread for a while but I just had to vent on my experience at B2B today. I have been there many times as they do stock products that other stores do not, but I do find them pricey and the store is very difficult to navigate with a pram.

    I was there today picking up Bellamy's cereal (apple and cinnamon flavour) and the manager called a sales advisor over who was stood next to me. I tried to move the pram out of her way but obviously wasn't quick enough and she pushed past me and tutted. I was shocked at how rude she was! I couldn't believe her attitude and therefore decided not to spend my hard earned money there and walked out.

    I am trying not to sound overly sensitive but it frustrates me that a shop for babies is so difficult to get around with a pram and has staff which are sorely missing in customer service skills.

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