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Refund of deposit from Matilda

  1. #1
    Mikimoo is offline Registered User
    Join Date
    Dec 2009
    Location
    Macau
    Posts
    11

    Refund of deposit from Matilda

    Hi
    I have been booked into deliver at Matilda and have consequently paid my $20000HKD deposit. Our circumstances have changed (job change/family illness) and need to go home to Australia- hence i will not be delivering in HK. Has anyone had any success with obtaining a refund when it is not technically for a medical reason, but is a reason beyond their control? It seems if they are able to fill the space from the waiting list, at least some of the deposit should be returned...
    Any thoughts/experiences?
    Thank you
    Mikala

  2. #2
    TheQuasimother is offline Registered User
    Join Date
    Nov 2009
    Location
    Hong Kong
    Posts
    515
    Mikimoo

    I went for the tour recently and the communications/PR officer who conducted the tour STRESSED to me that the deposit will not be refunded for any circumstance except for a medical reason.

    Maybe you could use the family illness as your reason instead of a change in job circumstance?

    Good Luck!
    “If you want to get to the castle, you’ve got to swim the moat.” Richard Jenkins in Eat Pray Love

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