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Babycentral Website - Complaints

  1. #1
    EYM
    EYM is offline Registered User
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    Wan Chai. Hong Kong
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    Babycentral Website - Complaints

    Hi, does anyone else here buy baby stuff online from Baby Central Online Baby Store I have been ordering baby food and toys from them for a while and never had problems. But recently I ordered a baby bike. It never arrived despite the website says the item is under fast shipping terms and normally arrives the day after. Now it has been more than one week. I sent a few emails to them but never received any responses, and the website doesn't provide a tel number to call.
    Obviously the loss of money is an issue - it is an expensive bike, but I also feel hugely dissappointed as the bike was supposed to be my son's bday gift and I had to get him something else last minute.
    Has anyone experienced same problems with the website? Is there anything that I can do at least to get my money back? Thanks a lot in advance.

  2. #2
    EYM
    EYM is offline Registered User
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    Hi all, I just wanted to provide an update here: finally I have received the reply by email: apparently the color that I ordered was out of stock so they could not send it. They were very apologetic for the delay and the dissappoitment, and ordered me a refund or a free upgrade to an more expensive version. So all good now and I plan to continue ordering stuff from them.
    shri and rani like this.

  3. #3
    rani's Avatar
    rani is offline Administrator
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    Thanks for the update!
    Founder of GeoBaby.Com

  4. #4
    rani's Avatar
    rani is offline Administrator
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    Don't forget to check out GeoBaby's sister site for toys too

    Hong Kong Toy Store -Shop for Toys - Delivery in Hong Kong & Macau
    Founder of GeoBaby.Com

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